Frequently Asked Questions

Grooming your pet from the comfort of your home reduces any anxiety your dog may experience in an unfamiliar or stressful environment. Not only does it give you and your pooch precious bonding time, it’s also easier on your wallet. Find your perfect deshedding brush here.

Despite the initial cost of buying a Refureshing Brush, it is cost-saving in the long run as deshedding your dog in between professional grooming appointments reduces the need for grooming visits and keeps your pup’s fur healthy and luxurious. Frequent deshedding will also collect dead and loose hair that is just waiting to stick to your couch or clothing.

Both are vital to get your dog’s fur looking pawfect! Brushing tackles your dog’s top coat by eliminating dirt and dander. On the other hand, deshedding removes the undercoat that dogs lose naturally. Find your deshedding brush here.

One of the major problems that pet owners face is animal hair all over their furniture, floors and clothing. Here are a few tips to alleviate this hairy issue:

• First, ditch the broom and get a vacuum cleaner. Sweeping up loose hair can sometimes cause more of a mess as the strands of hair may float around while vacuuming just cleans everything up at one go. For better results, try and purchase a vacuum cleaner that is designed for pets.

• Stock up on lint rollers! They’re a lifesaver and best of all, they’re cheap.

• Place an old sheet anywhere your dog likes to rest or cuddle, so that you can easily shake it outside before throwing it in the washing machine.

Even though all these tips will help clean up the mess, tackling the root of the problem will be the most effective. Establishing and sticking to a grooming schedule helps to prevent your house from being coated with fur. To reduce fur deposits in the first place, use a Refuresh’s deshedder on your dog’s coat!

To reduce shedding up to 99%, aim to have a deshedding session once a week. Before you start deshedding, remove any large knots and tangles. Start by gently moving the Refuresh dog deshedder down your furry friend’s coat, brushing in the same direction as their hair. Start from the head and work your way towards the tail. Don’t apply too much pressure – let the weight of the tool do the work. Be sure to use caution around sensitive areas, including your pup’s stomach, legs and genitals. Snuggles must be given after deshedding (and that’s an order).

Yes – providing they have the correct fur type for deshedding (see list below). For medium to long hair cats, we recommend using the Long Hair Type Refuresh deshedding tool as cats usually have fine/softer hair than their canine counterparts.

Benefits of deshedding your cat:

• Reduces tangles & mats

• Reduces hairballs

• Reduces hair fall around your home and on clothes!

• Improved fur health

The Refuresh should be used to deshed your cat similarly to dogs by removing any large knots or tangles in the fur prior to deshedding. We recommend using light pressure by gently gliding the tool across your cat’s fur, allowing loose fur to be removed with one swipe for optimum efficiency. The Refuresh is best used after washing, on dry, clean fur only.

Recommended cat fur types for deshedding with Refuresh:

• Maine Coon

• Manx

• Scottish Fold

• Norwegian Forest Cat

• Birman

• Himalayan

• Persian

• Ragdoll

• Turkish Angora

• Siberian

• British Long Hair

• British Short Hair

• Domestic Short Hair

Cat breeds not suitable for deshedding:

• American Wirehair

• Selkirk Rex

• Sphynx Cat (pawviously!)

If you are unsure if your cats fur is suitable for a deshedding tool or they have extremely soft/fine hair, please check first with your veterinary professional prior to using.

Absolutely! Deshedding brushes are very effective at minimising pet shedding by removing loose fur and undercoat before it can spread around your home. Regular use (and regular cat grooming or dog grooming) not only reduces shedding but also promotes a healthier coat and skin by stimulating natural oils. Many pet owners see a noticeable reduction in loose fur with consistent use. For best results, combine your Refureshing brush with a regular grooming routine. 

Professional groomers rely on a range of tools and techniques to deshed pets efficiently. These typically include deshedding brushes, grooming rakes, and high-velocity dryers to remove loose undercoat fur. Some groomers also use specialised deshedding shampoos and conditioners to help loosen fur, making it easier to brush out. Regular grooming sessions, especially during peak shedding seasons, can significantly reduce shedding at home. 
Find the right tool for your pet here

We know sometimes things don’t go to plan, and that’s why we want to make sure returning a product is a walk in the park. 

You can return a product within 30 days of purchase. So we can point you in the right direction, contact us before you return the product (we can’t process returns unless we’ve given you a return number and address). Please also make sure the product is unopened and in its original packaging.

At Refuresh, we take pride in making sure our products are of premium quality. If a product is damaged, faulty or not fit for its intended purpose, we’ll give you a full refund. So we can do better in the future, please send us photos of the damaged item with your name and invoice number, and this way we can make sure it doesn’t happen again!

We can send your goodies to most metro and major regional areas in Australia and overseas. Just pop your address in at check out and we’ll take care of the rest!

Please note that due to unpredictable delivery times, we are unable to ship to some remote areas. While you may enter your address and postcode at checkout, payment will not be processed, and you will be notified that delivery to your location is unavailable. We aim to maintain efficient, high-quality service and appreciate your understanding.

For any questions or further assistance, feel free to contact our support team!(reception@refuresh.com.au)

At checkout, the system will automatically calculate the appropriate shipping cost based on the shipping address you provide. Please ensure that your address details are accurate to receive the correct shipping cost.

Grooming cats is essential for their health and well-being. Regular grooming helps remove loose fur, reduces the risk of matting, and stimulates blood circulation. By using a deshedding cat brush during grooming, you can also help distribute natural oils, keeping your cat's coat shiny and healthy. Grooming also allows you to check for skin issues or parasites early, ensuring your cat stays in top condition.

The frequency of grooming cats depends on their coat type and shedding patterns. Short-haired cats typically need grooming once a week, while long-haired cats benefit from more frequent sessions, especially during shedding seasons. Regular use of a deshedding cat brush or cat deshedder during these sessions can significantly reduce loose fur and manage shedding more effectively.

Cat deshedding refers to the process of removing loose, dead fur from your cat's coat using tools like a deshedding cat brush or cat deshedder. This is important because it helps minimise shedding around your home, reduces the risk of hairballs, and keeps your cat's coat in optimal condition by preventing matting and distributing natural oils.

The best tools for managing cat shedding include deshedding cat brushes, slicker brushes, and grooming gloves. A high-quality cat deshedder is especially effective in removing loose fur from both short and long-haired cats. When selecting a tool, consider your cat's coat type; for instance, the Refuresh deshedding cat brush offers tailored options for different coat lengths, ensuring efficient grooming.

A cat deshedder is designed to be safe and comfortable for your cat when used correctly. It’s important to use the deshedding cat brush gently and follow the manufacturer’s instructions to avoid any discomfort. Regular, gentle cat deshedding not only helps reduce loose fur but can also be a soothing experience for your cat, enhancing your bond during grooming sessions.