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Terms and conditions

By accessing, using, or browsing this website, you explicitly agree to be bound by these Terms and Conditions (Terms). By accepting these Terms, you agree that they, along with the Privacy Policy, will apply whenever you access or use this website. "Petbay Pty Ltd ACN 648 650 613 trading as Refuresh" ("we", "us", or "our") may amend these Terms from time to time. Your continued use of this website after such amendments will indicate your acceptance of these updated Terms.

1. Intellectual Property

1.1 All intellectual property rights related to this website are owned, licensed to us, or otherwise authorised for our use.

1.2 You shall not infringe, damage, or endanger our intellectual property rights or those of third parties.

2. Privacy

We collect, hold, and use your personal information in accordance with our Privacy Policy. The Privacy Policy outlines:

  • The purposes for which your data is collected.
  • The third parties to whom we disclose your personal information.
  • How you can access or correct your personal information.
  • Possible disclosure to overseas entities and their locations.
  • How to lodge a complaint about our handling of your data.

3. Security

3.1 We store information on secure servers and require our employees and contractors to respect data confidentiality. We are not responsible for unauthorised access unless due to our negligence or a legal violation.

3.2 Links to external websites are not within our control; we disclaim liability for their content and privacy practices.

3.3 Although we employ secure methods, data transmission over the internet may still be unlawfully accessed. You release us from liability due to third-party data interception, subject to negligence or legal violation on our part.

4. No Representations or Warranties

4.1 We do not guarantee the availability, content accuracy, or performance of this website.

4.2 We will not be liable for website unavailability except where caused by our negligence or breach of law.

5. Risks and Release from Liability

5.1 We are not liable for any loss or damage arising from your use of this website to the fullest extent permitted by law.

5.2 You release us from all liability for damages resulting from your access to or use of this website.

6. Third-Party Data

We are not responsible for data not originated by us and disclaim responsibility for unauthorised content or data shared by third parties.

7. Acceptable Use

Users must use the website legally and ethically. Specifically, you must:

  • Abide by all laws and regulations.
  • Respect intellectual property rights.
  • Respect others' privacy.
  • Avoid interfering with other users' website access.

8. Unacceptable Uses

Users must not:

  • Violate any laws.
  • Send threatening, obscene, or discriminatory content.
  • Commit fraud or impersonate others.
  • Interfere with other users, services, or equipment.

9. Our Rights

9.1 You agree to indemnify us for any losses due to your breach of these Terms.

9.2 If you breach these Terms, we may:

  • Confiscate or require the destruction of relevant materials.
  • Suspend or terminate your access.

10. Monitoring and Enforcement

We may monitor website use and take action if we suspect a violation of the Terms.

11. Limitations

We reserve the right to suspend, modify, or remove any data on the website at our discretion.

12. Purchase Terms

12.1 You must pay for any products at the time of order. After ordering, you will receive a confirmation email.

12.2 Prices are in AUD unless otherwise specified.

12.3 Risk in the product passes to you upon delivery, and title passes once paid in full.

12.4 Delivery fees are displayed before order submission.

12.5 All online transactions are processed by third-party payment platforms.

13. Order Details

13.1 Orders are placed once the "Buy Now" button is clicked.

13.2 Orders may be cancelled for product unavailability or errors.

13.3 Orders are deemed received after successful transmission.

14. Returns Policy

14.1 Refunds are offered for unopened goods returned within 30 days of purchase.

14.2 Consumers are entitled to repair, replacement, or refund under Australian Consumer Law if products are faulty or fail to meet guarantees.

14.3 You must show proof of purchase to exercise these rights.

14.4  If the client purchased a Refuresh product based on a Refuresh team member's recommendation and finds the product doesn't really work or perform badly, we will buy back the product and cover all shipping costs or replace the product with the right product for their pet at our cost.

14.5  If the client received any damaged product, we will ask them to ship it back at our cost, and either send them a new replacement or refund them.

14.6  If the client ordered the wrong product by mistake or changed their mind after the order has been sent, we can refund them the cost of the product after they send the product back to us, but they will need to cover the cost of shipping fees.

14.7 Our deshedding products have been tested and can last for over 60,000 strokes, we assure our b2c clients that the Refuresh deshedding brushes would last for over 5 years (per pet). If any damage is caused during use of the brush, we will replace a brand new one for the customer, we will also organise shipping to pick up the broken product for R&D purposes for future improvement.

Privacy Policy

1. Information Collection

  • We collect personal data when you use our website, purchase products, or interact with us.

2. Types of Information

  • Contact Information: Name, address, email, phone.
  • Transaction Data: Order history, payment details.
  • Technical Data: IP address, browser details, device information.
  • Marketing Preferences: Communication preferences.

3. Use of Information

  • Processing orders and providing customer service.
  • Improving website functionality.
  • Marketing purposes with your consent.
  • Complying with legal obligations.

4. Third-Party Sharing

  • Payment processors to facilitate transactions.
  • Shipping companies to deliver products.
  • Data analytics and marketing services.
  • Regulatory bodies as required by law.

5. Data Protection

  • We employ industry-standard measures to protect data against unauthorised access or breaches.
  • Our employees and contractors are obligated to maintain confidentiality.

6. Your Rights

  • Access: You can request access to the personal data we hold.
  • Correction: Update or correct your personal data.
  • Deletion: Request the removal of your data.
  • Complaints: File complaints if we fail to meet data protection obligations.

7. International Transfers

  • Your data may be transferred to and processed in countries other than your own.

8. Changes to the Policy

  • We may update this policy, with changes effective upon posting.

9. Contact Us

For any privacy concerns, reach out to us via our contact form